Last updated: August 2026
At AUS., we want you to feel confident when you shop with us. If something isn't right with your order, we're here to help.
This Refund & Return Policy explains when and how you can return products purchased through www.ausattireus.com.
1. Our Return Window
We accept eligible returns and exchanges within 30 days of the date your order was delivered.
To be eligible for a return or exchange, the item must:
• Be unworn and unused
• Be unwashed
• Be free from stains, odors, makeup, pet hair, or other signs of wear
• Have all original tags attached
• Be returned in its original packaging, were reasonably possible
• Be in resalable condition
We reserve the right to refuse a return or exchange if the item does not meet these requirements.
2. Final Sale Items
Sale, clearance, discounted, promotional, and Final Sale items are not eligible for returns or exchanges.
Any product that is not eligible for return or exchange will be clearly marked “Final Sale — No Returns or Exchanges” on the product page or during the applicable promotion before purchase.
This restriction does not limit any rights or remedies that cannot legally be excluded under applicable law.
3. Change-of-Mind Returns
If you changed your mind, ordered the wrong size or color, or simply no longer want the item, you may request a return within 30 days of delivery, provided the item meets our return requirements and is not a Final Sale item.
For customer-initiated returns:
• The customer is responsible for the return shipping cost.
• The original shipping charge is generally non-refundable.
• The item must meet all return requirements.
• Your refund will be issued after we receive and inspect the returned item.
4. Wrong, Damaged, or Defective Items
If you receive:
• The wrong product
• The wrong size or color due to an AUS. fulfilment error
• A damaged product
• A product with a manufacturing defect
please contact us within 7 days of delivery.
Please provide:
1. Your order number
2. A description of the issue
3. Clear photos or video showing the problem
If the issue is confirmed to be our error or a qualifying manufacturing defect, AUS. will cover the reasonable return shipping cost and provide an appropriate resolution, which may include:
• A replacement
• An exchange
• A full refund
We will work with you to determine the most appropriate solution.
5. Size Exchanges
We understand that getting the right fit online isn't always easy.
If you ordered the wrong size, you may request a size exchange within 30 days of delivery, provided the item is not a Final Sale item and is unworn, unwashed, tagged, and otherwise eligible for exchange.
For size exchanges:
• The customer is responsible for return shipping.
• The replacement size will be shipped once the returned item has been received and approved.
• Replacement availability is subject to inventory.
• If the requested size is unavailable, we may offer an alternative size, store credit, or an eligible refund.
We recommend checking our size chart before placing your order.
6. How to Start a Return or Exchange
To request a return or exchange, contact us at:
ausattireus@gmail.com
Please include:
• Your full name
• Order number
• Item(s) you wish to return or exchange
• Reason for the return or exchange
• Whether you are requesting a refund or exchange
Please do not send items back without contacting us first.
We will provide the appropriate return instructions.
7. Return Shipping
For customer-initiated returns or exchanges, including:
• Change of mind
• Wrong size selected
• Wrong colour selected
• No longer wanting the item
the customer is responsible for return shipping costs.
If the return is due to an AUS. error, damaged item, or confirmed manufacturing defect, AUS. will cover the reasonable return shipping cost.
We recommend using a trackable shipping service when returning an item. AUS. is not responsible for a return package that is lost or damaged while being shipped back to us if the customer arranged the return.
8. Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If approved, your refund will be issued to the original payment method.
We will generally process approved refunds within 5–7 business days after receiving and approving the returned item.
Your bank or payment provider may require additional time to make the funds available in your account.
9. Original Shipping Charges
For ordinary customer-initiated returns, the original shipping charge is generally non-refundable.
If the return is due to an AUS. error, defective product, or incorrect item being shipped, we will provide an appropriate remedy, which may include reimbursement of applicable shipping costs.
Where a full refund is legally required, we will provide the refund required by applicable law.
10. Promotional and Bundle Purchases
Products purchased as part of a promotion or bundle are subject to the specific terms of that promotion.
Final Sale products are not eligible for returns or exchanges.
For eligible bundle purchases, if you return only part of a bundle, we may recalculate the price of the items you keep based on the applicable non-bundle pricing.
Any remaining refund will then be calculated accordingly.
11. Exchanges
Exchanges are subject to product availability.
If the requested replacement item or size is unavailable, we may offer:
• An alternative size or product where appropriate
• Store credit
• An eligible refund
For defective or incorrect items caused by AUS., we will work with you to provide an appropriate replacement or refund.
12. Returns That Do Not Meet Our Requirements
AUS. may reject a return or exchange if the product:
• Has been worn
• Has been washed
• Has been damaged after delivery
• Has stains, odors, or other signs of use
• Is missing required tags
• Has been altered or modified
• Is outside the applicable return period
• Is a Final Sale item
• Is otherwise not in resalable condition
If a return is rejected, we may return the product to you at your expense.
13. Late Returns
Return and exchange requests must be submitted within 30 days of delivery.
Requests submitted after this period may be declined unless otherwise required by applicable law or approved by AUS. at our discretion.
14. Lost or Undelivered Orders
If your tracking information indicates that your package was delivered but you cannot locate it, please contact us at:
ausattireus@gmail.com
We may ask you to check with household members, neighbors, your building's reception or mailroom, or the carrier before we investigate further.
If an order is confirmed as lost in transit, we will work with the carrier and determine the appropriate resolution.
15. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
ausattireus@gmail.com
We will do our best to accommodate cancellation requests before an order enters processing or is shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled under this Return & Exchange Policy.
16. Refunds Required by Law
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal or state law.
17. Contact Us
If you have any questions about a return, exchange, or refund, please contact us:
AUS.
WhatsApp: +1 (610) 400-2952
Email: ausattireus@gmail.com
Website: www.ausattireus.com
AUS.